Who We Are
BritGear is operated by Ansio Ltd. Our legal company address is 6 Sutton Plaza, Sutton Court Road, Sutton, Surrey, SM1 4FS, UK.
For privacy questions, requests or complaints, contact us at admin@britgear.co.uk.
Scope
This policy applies to BritGear services, including www.britgear.co.uk, product pages, QR-code landing pages, enquiry journeys, business-to-business enquiries, business-to-consumer enquiries and any BritGear mobile app that links to this policy.
Information We Collect
Information you provide
- Name, email address, phone number, company name and delivery or business address when you contact us or request pricing.
- Product interests, enquiry details, messages, order preferences and any information you choose to include in a form or email.
- Account details if a BritGear app or service offers account registration.
Information collected automatically
- Device, browser, operating system, app version, pages viewed, links selected, approximate location from IP address, diagnostics and error logs.
- Cookies or similar technologies used to keep the site functional, understand performance and protect the service from misuse.
Information we do not intentionally collect
We do not intentionally collect sensitive personal information such as precise location, health data, contacts, SMS or call logs, photos, microphone recordings or camera data unless a specific BritGear feature clearly explains why it is needed and asks for appropriate permission or consent.
How We Use Information
- To respond to product, pricing, trade, retail and support enquiries.
- To provide, operate, improve and secure BritGear websites, product pages, QR-code pages and apps.
- To manage customer, supplier, reseller and trade relationships.
- To personalise responses, maintain records, troubleshoot issues and understand service performance.
- To meet legal, accounting, tax, safety, fraud-prevention and regulatory obligations.
Sharing Information
We do not sell personal or sensitive user data. We may share information only where needed to run BritGear services, fulfil enquiries, protect our business, or comply with law.
- Service providers, such as website hosting, analytics, email, customer support, order handling, logistics and security providers.
- Professional advisers, regulators, law enforcement or courts where required by law or to protect legal rights.
- Business partners or suppliers where this is necessary to answer your product or trade enquiry.
Third-Party Services
BritGear websites or apps may use third-party services for hosting, analytics, content management, payment, messaging, diagnostics or app distribution. These providers process information according to their own privacy terms and our instructions where applicable.
If a BritGear app is distributed through Google Play, the data practices shown in Google Play should match this policy and the behaviour of the app.
Security
We use reasonable technical and organisational measures to protect personal information, including HTTPS, access controls and provider security controls. No website, app or online transmission can be guaranteed to be completely secure, but we work to reduce risks and respond to issues appropriately.
Retention And Deletion
We keep personal information only for as long as needed for the purposes described in this policy, including enquiry handling, customer service, business records, legal obligations, fraud prevention and dispute resolution.
You can request deletion of your personal information by contacting admin@britgear.co.uk. If a BritGear app allows account creation, you may request account deletion through the app where available, or by contacting us. When deletion is requested, we will delete or anonymise eligible personal information unless we must keep certain records for legal, security, fraud-prevention, tax, accounting or legitimate business reasons.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to the processing of your personal information, and to request a copy of certain data. To exercise these rights, contact us at admin@britgear.co.uk.
Children
BritGear services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to remove it.
Permissions And Consent
If a BritGear app requests access to device features or personal and sensitive user data that is not obvious from the app context, the app should provide a clear disclosure and request consent before the data is collected or used.
International Transfers
We may process information in the United Kingdom and other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers of personal information.
Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.